Delete your CampusRide account
You can delete your account at any time, in the app or by email. Deleting it closes the account for good: you can't sign in to it again. You can sign up again later with the same phone number, but you'll start with a new, empty account.
Delete it in the app
- Open the CampusRide app (or CampusRide Driver) and sign in.
- Go to the Account tab and tap Delete account. The screen shows what is deleted, what is kept and for how long.
- Tap Send me a code to confirm. We text a 6-digit code to the phone number on your account.
- Enter the code and tap Delete my account. You're signed out and your account is closed straight away.
Have a trip going on? Finish or cancel it first. The app won't delete an account while you're on a trip, as a rider or a driver.
No app? Delete it by email
If you've uninstalled the app or can't sign in, email support@campusride.app from any email address with:
- the phone number on your account, and
- the words "Delete my account".
To make sure the request really comes from you, we'll text a one-time code to that phone number and ask you to send it back to us. We complete the deletion within 30 days of confirming, and email you when it's done.
What is deleted and what is kept
Deleted straight away
- You're signed out on every phone and can't sign in to this account again.
- Your name and phone number disappear from CampusRide: they're replaced with "Deleted user" everywhere, so drivers, other riders on your past trips and CampusRide staff no longer see them.
- Your emergency contact and any SOS tracking links are removed.
- Notifications to your phone stop, and any pending sign-in codes are deleted.
- Drivers: your car's number plate and your photo are removed from your profile, you're taken offline and you stop getting ride requests.
Kept for 90 days, then erased
- Your name and phone number, and for drivers your number plate and photo, are kept in a separate place that nothing in the apps shows, only in case a safety report or a police request about one of your trips comes in.
- After 90 days these are erased, together with your exact pickup and drop-off points, the notes you wrote (pickup notes and cancellation notes), the comments you left on ratings, and a driver's photo on our photo host.
Kept without your name
- Trip records: when, which campus areas, the fare and the star ratings. They're CampusRide's business records and statistics, and nothing in them identifies you once the 90 days are over.
- Drivers: your cash commission records and your car's make, model and colour.
- A record that the account was closed and erased.
- Comments other people wrote when rating trips with you.
Crash reports and server logs aren't linked to your account and expire on their own after a short period. See the Privacy Policy for details.
Questions
Email support@campusride.app or call [SUPPORT PHONE NUMBER].